1.1. ‘Agreement’ refers to these Terms and Conditions.
1.2. ‘Company’ means the entity that provides independent research and writing services to Customers according to the defined terms laid out in this Agreement.
1.3. ‘Writer’ is the person, who has agreed to work with the Company on a freelance basis to provide research and writing services under the Company’s terms.
1.4. ‘Customer’ is the person who places an Order with the Company to obtain the Product according to his or her requirements and governed by the defined terms and conditions laid out in this Agreement.
1.5. ‘Order’ is an electronic request of a paid service from the Customer for a particular Product and/or service.
1.6. ‘Order Status’ defines order progress on a particular stage.
1.7. ‘Product’ is a document in an electronic format that is the final result of Order completion.
1.8. ‘Product Revision’ is an edited version of the original Product initialized by Customer.
1.9. ‘Support Team or Support’ is the part of the Company’s organizational structure with the mission to assist and coordinate the Order process.
1.10. ‘Quality Assurance Department’ signifies the part of the Company’s organizational structure with the mission to guard and evaluate the quality of Product and service provided.
1.11. ‘Messaging System’ is an interactive feature that ensures communication between the Customer and Support/Writer.
1.12. ‘Verification Process’ is a procedure required from Customer in order to confirm his/her billing identity to prevent fraud.
1.13. ‘Store Credit’ is a money account of the Customer within the Company.